Refund and Cancellation Policy

1. Overview

e-Maverick provides B2B email marketing consulting and implementation services, including strategy, audits, campaign management, copywriting, content, CRM automation, and deliverability optimization. This Refund and Cancellation Policy applies to all services purchased from DARK GOLDEN MAVERICK LLC, doing business as e-Maverick. Engagements are billed as one-time project fees (including setup fees) or monthly retainers, as listed on our Pricing page and confirmed in your written service agreement. We do not charge fees based on a percentage of your revenue or sales.

2. One-Time Project and Setup Fees

One-time project fees and setup fees cover labor-intensive work such as audits, strategy development, copywriting, and technical configuration. If you cancel before work has commenced, you will receive a full refund. Once work has commenced, one-time project and setup fees are non-refundable.

3. Monthly Retainers

Monthly retainers are billed in advance on a month-to-month basis unless otherwise specified in your client agreement. You may cancel at any time by giving written notice to support@e-maverick.com at least 30 days before your next billing date. Your services continue through the end of the period already paid. Monthly fees already billed are not prorated or refunded for partial months.

4. Billing Errors

If you were charged in error, such as a duplicate charge or an amount that does not match your plan or service agreement, we will refund the incorrect amount in full once verified.

5. How to Request a Refund or Cancel

Email support@e-maverick.com with your business name, the email address on your account, the invoice or charge in question, and the reason for your request. You can also reach us at +57 3054453758. We respond to all refund and cancellation requests within 5 business days. Approved refunds are issued to the original payment method and typically appear within 5 to 10 business days, depending on your bank.

6. Billing Disputes

If you believe a charge is incorrect, please contact us at support@e-maverick.com before filing a dispute with your bank or card issuer. Most billing questions can be resolved directly and quickly.

7. Third-Party Platform Fees

e-Maverick is not responsible for refunding third-party software, CRM, or infrastructure fees incurred during the delivery of our services. These agreements are held directly between your business and the software provider.